An invoice can be disputed by both a contractor and other departments within your company. There are multiple reasons why you may want to dispute an invoice. Here are a few examples:
- The contractor has made a mistake or not clarified details about costs.
- The Contractor has not been setup on the accounting package.
- You want to ask a question of a colleague regarding an invoice.
- You have questions for the accounts department about allocating the costs.
Any reason why you cannot simply Approve an invoice.
Clicking the Dispute button in the Details panel will show the following:
Select who to “Send to” either:
- Accounts Payable
- Contractor
- Contractor Management Group
- Directors
- Property Manager
The recipient will receive an email and link to the disputed invoice. This will give them clear simple options to respond. In each case, they have a Resolve option, that allows them to add comments.
Once other parties have “Resolved” an invoice, the invoice will appear back with the assigned person in the invoice flow.
Contractors are given the option to add a revised invoice, when they do you can still access the original invoice from the Invoice Processing App. Select the dropdown and select Old Version – to view previous copies.
This dropdown will also list any supplementary documents associated with this invoice.