Payments Online can be found under the Finances tab on the view for an end user (Resident/Tenant/Owner).
This feature is a privilege and can only be enabled by Dwellant.
This feature is linked to the accounting package and will list all of the charges for the user. The user can select the charges and proceed to payment of their service charges. The page will then be redirected to an external party (SagePay) to carry out the payment process and later synced back to the accounting package.
It can take more than a day (or days) to fully process the payment. This is a communication between SagePay and the accounting platform and it's not handled by Dwellant.
After sending the information to SagePay we will handle the successful or failed payment. This will be reflected as an update to the accounting_transaction table (updating the status to ProcessorAuthorised or ProcessorCancelled). If a payment is processed successfully by SagePay it means that a card payment details/payment was accepted but the process of the payment is still in progress.
If there is any problem during the process of the payment, the related record will stay locked for a period of 15 minutes. The user can then try again after this time.