Informal requests can be raised by residents. For example: a change of contact details, new registration or just submitting questions regarding their building/flat. It is an easy way for residents to get in touch with their property managers without any hassle.
You can action these by clicking the Action button.
This will present you with our standard list of actions:
- Respond to the requester and Complete the request
- Informally Assign the request to another group or specified user
- Raise Work Order with a specific contractor for your property
- Get Quotations from Contractors to see which contractor offers the best value for your requirements
Alternatively, you may select a range of alternative actions through the overflow button.
This will allow you to select from a list of additional actions which are outside the standard procedure, but are no less valid as a course of action:
- Acknowledge - This will notify the resident that you have read the request and acknowledge it
- Add Posting - Allows you to add a posting from the request. It adds the request Id and title into the subject. You may need to announce the news to the entire building regarding the request.
- Add Sub Request - Create a new request which will be linked to this request as a Child request
- Complete - Once there are no more actions to take with the request and the user is happy with the outcome, you can complete the request.
- Edit Request - Once posted you may want to change a few details within the request. This button gives you the option to edit any details.
- Link Existing Request - Add a link to an already-existing request. You will need to provide the request reference which is held in [square brackets] in the subject
- Send email - Send an email external to Dwellant. This will NOT be added to the comment chain and is completely private from us
To respond directly to these requests, please use the comment panel to communicate directly with the residents and leave a comment history to refer back to.
The Audience determines which users are going to be able to see your comment, so you may untick all groups to leave an internal note just for the administration to read.