You can check all your requests on the main landing page, by going to Requests. If you only want to view the requests of a specific building, click on your organisation's title on the top of your page
and jump to the building before accessing the requests.
There is a filter you can choose by selecting the tick box Show Filter. This gives you more fields to find a specific request.
Work Orders
Work Orders are a different type of request which allows you to allocate work to a contractor of your choice. To raise a work order from an informal request, please select the Action button,
and select the action to Raise work order.
To choose a contractor, type in at least the first two characters of the company’s name into the field Contractor Name, then select from the drop-down list which will appear if the system recognises it.
If the drop-down does not appear, you must add the contractor first by going to
Contractors > List
and adding their details.
You will notice that when you choose a contractor, their details will appear within the request. This allows you to review any insurance documents, and contact numbers or if you just want to find out if they’ve been used before by your company you can look at the Prior Usage column.
You will be asked to complete an extra field, Reason for Ignoring Contractor Warning
if the user has not been approved or does not have all their insurance documents uploaded. This will be left as a note on the contractors’ records for the next property manager who wishes to use the contractor.
The next field is the Target Completion Date. Select the field box and choose a date that you wish for this job to be completed. You must fill in the fields with the red asterisks (*).
How work orders benefit us
Work orders are great for keeping all the users notified when there is an update.
Here are a few benefits:
- Quick responses and instant email notifications
- Keeps everyone in the loop of the process.
- Vital informal is displayed e.g. prices, description, and site address.