Resident e-billing preferences

Ecommunications is a process that allows residents to receive and pay demands through Dwellant. Residents who have opted to receive email notifications will be alerted to the new demands when the related batch is published.

with eCommunications:

Each leaseholder/end-user has 2 preferences

• “Demands/General” - which legally can be defaulted to email - but the user can change to print if they require (example doc: Quarterly service charge demand)
• “Legal/Statutory” - which legally has to continue on print / post unless a leaseholder specifically permits this to be sent by email. (Example doc: Section 20 notice)
•  

Regardless of the users preference - they automatically receive a copy in their Dwellant account.

Residents are able to choose to receive Paper or Electronic bills as seen in the screenshot below. 

If a resident has selected to receive Electronic bills, they will be notified of new charges via email. Conversely, residents who decide to receive paper bills will not.