eCommunications delivery tracking and bounceback report
eCommunications includes a delivery tracking feature that lets you monitor sent messages via a report. It provides clear insights into which emails were successfully delivered and which bounced back. You can easily download detailed reports for quick analysis and recordkeeping.
To download an eCommunications receipt report, on the side menu bar click Finance > Accounts > eCommunications Document Batches.
In the Status select from the dropdown Published then click Filter. Find the communication that you’d like to download a report for and hover over Select Action and click download eCommunications Receipt Report. An excel Spreadsheet will be downloaded and will show you the details of the communication receipt.
To download a eCommunications bounceback report, click from the side menu - Home > Special Reports:
To view eCommunications that have Bounced back - search using the term "Bounceback" in searchbox for report named “eCommnications Bouncebacks” -
Click 'Run Report' and enter a date range for the eCommunication for which you wish to check any bouncebacks for.
If you are unsure of the exact date, head back to your list of published eCommunications using following steps:
- On the side menu bar click Finance > Accounts > eCommunications Document Batches
- In the Status select from the dropdown Published then click Filter:
You’ll then be able to find the Published date:
Heading back to the special reports screen, on the eCommunications Bounceback report, click 'Run Report' and enter the published date for the batch of eCommunications that you wish to see a report for:
Click ok and an excel spreadsheet will be downloaded and a report will show which eCommunications bounced back:
On occasions eCommunications will bounce back when mail boxes are full, changed emails or email address errors. When this occurs Dwellant will collect these, and automatically divert the document to print with an additional covering letter added to tell the tenant their email address did not work. The letter will include a request for them to update their (Dwellant) profile with a functioning email address. This is all printed and sent the same night.