Email invoices to your client's inbound invoice address (Contractor portal)

Dwellant aims to help contractors get paid quicker. To achieve this Dwellant has various ways to helps contractors submit an invoice:-

1. Manual upload

   You manually upload an invoice on the Contractor portal. Its a 2 step process. Visit this guide to learn more about manually uploading invoices on Dwellant new contractor interface.

2. Email the invoices

   If your client has an inbound email setup for receiving invoices from contractor by email, you can email the invoices in correct format to the inbound email address of the client. Always make sure to email using your Dwellant registered email address.

   PLEASE NOTE: Not all Managing Agents support online invoicing.

   You will find the inbound email address for clients under Company > Managing agents / Customers section from left sidebar on the new Contractor portal. Visit this guide to understand about the inbound invoice email system.

• Create invoices in PDF format
• Include only one Work Order/Job per invoice to simplify handling
• Prepare invoices for long-term Contracts by including the Contract Number in square brackets in the filename e.g. "Invoice ABC123 [c34234].pdf"
• Prepare invoices for one-off Work Requests by including the Work Request Number in square brackets in the filename e.g. "Invoice DEF987 [95853].pdf"

• Drag your invoice files over the panel below or click it to select files manually

   

• Once uploading is complete, you will be presented with a page where you can annotate your invoices
• On annotate your invoice page you can select each file uploaded and fill in required details for the invoice on opened dialog
• On this dialog you can create the invoice with or without work order/contract by filling in relevant details

In case of failure:-

In case the invoices fail the inbound emailing trial, the system will send you a bounceback email with the reason of failure. Please go through the entire email to understand all the reasons. Go back and make the corrections as applicable and retry sending the invoices. If it still doesn't help, write to the customer care team attaching the bounceback email, failed invoice ids and client details.

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