Filter your invoice list by status: In Dispute, More data required, Paid

On the invoice list you, you can choose to view invoices by a specific status. Under Invoices / Invoice list on top you will see status options -

• 'All invoice',
• 'In Dispute',
• 'More data required' and
• 'Paid' invoice statuses. 

Click on the tab you are interested in.

Disputed invoices

You now have visibility of which invoices are in dispute and are awaiting further action. Just click on the 'In Dispute' tab on top to find all the disputed invoices from your client's side. 

You can un-dispute an invoice by choosing 'Resolve dispute' option under Actions button on far right. A new window will pop up. 

Fill in all the necessary fields. You can choose to 'Add or review files' or click SAVE to save and exit the disputed invoice. You can check back the status of the invoice now.

After a disputed invoice is resolved, it will be assigned back to designated Managing agent client's teams to take it up for further action.  

More data required 

To view the invoices which are in 'More data required' status, go to Invoices / Invoice list and click on the 'More data required' tab as shown below-

1. To view further options for an invoice in 'More data required' status, click on 'Actions' or the 3 vertical dots on the far right of an invoice and go for any of the below options depending on what you wish to do -
   1. To download an invoice - choose 'Download invoice'
   2. To view an invoice in a separate tab, click on 'Display' option
   3. To delete an invoice, choose 'Delete' option from the Actions menu for a given invoice
2. To submit the invoice in More data required - click on Actions three dots and choose 'Edit details'. On the next screen, fill in all the mandatory fields (having asterisk or star sign). If this is the final invoice for the job, tick the box 'Is this the only/final invoice for the work?' and click SAVE to save the annotated invoices. 

3. Once you click on SAVE, the annotation window should close down and you should no longer the invoice in the 'More data required' list. Check back on the main screen under 'All invoices' and locate your submitted invoice which you just submitted - it should be in status 'Awaiting approval'. This means the invoice is now submitted for further processing with your Managing agent clients, and there's nothing awaiting your action at this point. 

    

Paid invoices

Some Managing agent clients mark their invoices which have been paid as 'paid' in their accounting system. These then show up under Paid filter on Dwellant. To view the paid invoices, click on 'Paid' tab on top under Invoices / Invoice list. 

Chasing payments

In case you don't see an invoice under Paid but you are sure it has been paid off, or vice versa, its worth contacting your client directly to double check the current status of the given invoice, as Dwellant technical support doesn't pay out your invoices, so its beyond our capacity to get an update on payment chase-ups.