Chasing payments: who to contact about an unpaid invoice (contractors)

To check the status of your invoice, navigate to Invoices / Invoice List from the left side menu.

Chasing payments

Please Note -  Dwellant does not manage payments. To chase payments, you must contact your client directly.

Once the status changes to "approved" or "paid", this means it has been exported from Dwellant to your client's accounting software. From there, we don't get any further updates from the accounting software so the status will not change. Your clients are the only point of contact to provide an in-depth status and more information about when payments would be made.

You can contact your client by emailing on a relevant email address or by contacting their support directly. Unfortunately we are unable to provide their contact details as its out of our scope of service.