Collecting a Package in Concierge HV

Collection: A parcel can be searched for in a number of ways.

• Search for the unit to see all packages for all of the residents listed in that unit.
• Scan their notification to highlight the package and view details (type and storage location)
• Retrieve package 
• Scan the package label
• Select ‘Get Signature’ ask the resident to sign (save as a reference signature, if necessary)

Searches for packages can also be made with the Collection Code, and via Type and Location:-

You can also search only using the Collection Code, in case you don't have any other information about a package collection. To search using only collection code in the Concierge Assistant software-

- Make sure you have the option "collected pick up" ticked on the search screen under 'Home Status' tab. 

- Input the collection code in the "Collection code" field and hit 'Search' 

- The system will return collection details such as addressee, unit, delivery date, collection date, package type, received by, collected from, etc, as shown below.

Single Package: Follow instructions above

Multiple Package: Tick the Multiple Package box if the resident is collecting more than one parcel.

Offline User: Collect as normal, the new resident will be invited to register on the system, so they can be notified by text and email of their future deliveries.

Admin User: If a parcel has been released without being scanned or signed for, it will still show on the system as uncollected. Staff with Administrator Rights, using their login details and a reason why the action has been taken can change the package to show as collected. This function can also be used to remove a package from the system, when being returned to the sender, for residents who no longer live in the building