Visitors tab on Concierge Assistant: sign visitors in and out

Log in to Concierge Assistant with your own login details:

1: Click on Visitors tab.

2: Click on expected if you know in advance the visitors’ details and which unit are they going to visits.

3: Click on Add Visitor, to add their details.

1: Fill in the visitor’s details (Full name, Mobile, Units *chose Estate Office, if it is a contractor that is planning to visit only the building*, Resident name from the dropdown list *chose the member’s name who is allowing the contractor in the building*)

2: Bear in mind that the Work Request ID is not mandatory, and it can be left blank.

3: Select the expected arrival data and time.

4: Select the expected departure date and time.

5: Click ok. (see below)

The information saved will now appear under the expected tab.

When the visitor is ready to be sighed in:

1: From the expected tab, click on the visitor’s name

2: Click on NOW (actual arrival time)

3: Click OK

(See below)

This will now move automatically to Visiting Now (Below)

You can directly add a not expected visitor from the above tab “visitors now” by clicking on Add visitor. (Bottom right corner)

4: Enter the visitor details, click on NOW (actual arrival time), click OK.

This will be come up on the “visiting now”. Once the visitor has left the building, go to “visiting now” tab.

5: Click on the visitor’s name. 

6: Click on NOW (Actual Departure time)

7: Click on ok.

This will now move automatically to Departed with the other ones. (below)

Ignore the Tentative Tab as this is inked with another app (not yet in use)

To run a report.

1: Click on reports (top left corner)

2: Click on Building visitors…