End users email sent to Dwellant by accident
You may think our Customer Service team is just in place to help you get the most from Dwellant but they have a much wider role than helping guide ALL users on how to use Dwellant. One of their biggest activities is picking up tasks and emails that don't fit Dwellant as designed, these are forwarded to our customer service inbox and the team fix these.
Recently, we identified a growing surge of emails where your residents had saved our system email address as you (their Managing Agent). Our example below is using Zen Property, this email will come directly to our CS team. The end users are emailing us asking about everything from meter reading to cladding replacements.
To: Zen Property <manager@system.dwellant.com>
From: J Patel <yourcustomer@yahoo.com>
What we have changed...
We have made a small but important change, any user registered to a building you manage will now have their email added as requested in their building. This means your PM's and site teams will need to be on the lookout for these emails.
The request will be routed based on the group found in each building under "Organisation preferences" and the default handling group.
Important Info